Returns & Refunds Policy
Last updated: October 13, 2026
Returns
Our policy lasts 60 days from the time of purchase, or 30 days from receiving your item, whichever comes first. If that time has passed, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We also require a receipt or proof of purchase.
Free products and custom-made items cannot be returned unless the order is defective.
Please do not send your purchase back to the manufacturer.
Partial refunds
There are certain situations where only partial refunds are granted:
- Any item that is damaged, is missing parts or is not in its original condition for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
How to start a return
- Email support@nailsandcosmetics.com with your order number and the item(s) you want to return.
- Wait for our confirmation and return instructions. Please do not send anything back before we confirm.
Refunds
Once your return is received and inspected, we will email you to let you know that we have received it and whether your refund is approved or rejected. If approved, your refund is processed and a credit is applied to your original method of payment.
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at support@nailsandcosmetics.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at support@nailsandcosmetics.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If the item was not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
Return shipping
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Your legal rights
Nothing in this policy limits rights you have under mandatory consumer law where you live.
Contact: support@nailsandcosmetics.com