Frequently asked questions

Where do you ship?

We ship worldwide. Enter your address at checkout to see the shipping options available for your country. See our Shipping Information.

How long does delivery take?

Average delivery times are 7 to 15 business days for the US and Europe, and 10 to 20 business days for the rest of the world. These are estimates, not guarantees, and carriers, customs and peak seasons can cause delays. Details are in our Shipping Information.

How much does shipping cost?

The exact shipping cost is shown at checkout before you pay.

Will I receive tracking information?

Yes. When your order is sent we email you a shipping confirmation with your tracking number. The first update can take a day or two to appear. If your order ships in several packages, each has its own tracking number.

Will I have to pay customs fees or import taxes?

Import duties and taxes are prepaid. The total shown at checkout is your final total, so you typically pay nothing on delivery.

Which payment methods can I use?

The payment methods available are shown at checkout.

Can I change my delivery address?

Yes, as long as the order has not been processed yet. Email support@nailsandcosmetics.com as soon as possible with your order number and the new address.

Tracking says delivered but I do not have my order

Check around your property, your mailbox and with your neighbors first. If you still cannot find it, email support@nailsandcosmetics.com with your order number.

What if my item arrives damaged, wrong or missing a part?

Email support@nailsandcosmetics.com with your order number. We replace items that are defective or damaged. See our Returns & Refunds Policy.

Can I return something?

Our return policy lasts 60 days from purchase, or 30 days from receiving your item, whichever comes first. Items must be unused, in their original condition and packaging. See our Returns & Refunds Policy.

What is included with each product?

Every product page lists what is included for the option you choose. If anything is unclear, write to us before you order.

Are these products safe to use?

Follow the instructions that come with the product and the notices on our Product Safety page. We do not give medical advice. If you have a skin or nail condition, ask a professional first.

Do you sell well-known brands?

We describe each product on its own page. We do not claim any brand affiliation unless the product page says so.

How can I contact you?

Email support@nailsandcosmetics.com or use the Contact Us page. We aim to reply within 2 business days (Monday to Friday, Spain time).